Credit card -- Closing your account -- Complaint #17999619
Complaint Overview
Complaint ID: 17999619
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 900XX
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Citi Strata Elite card. Citi requested that I submit a 4506 form. I submitted the form on time. I verified that Citi received it. Shortly afterward, my card was closed. Given this timeline, I dont understand why my documentation wasnt processed and why the account was closed so quickly. Please explain the reason for this action and advise what steps I should take next.
Frequently Asked Questions
What is Complaint #17999619 about?
Complaint #17999619 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.