Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17999565
Complaint Overview
Complaint ID: 17999565
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 76112
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This notice regarding inaccurate information that continues to appear on my credit file. You have failed to properly verify the following accounts under FCRA 609, 611, and 623, which requires all reporting to be accurate and fully verifiable. To date, you have not provided : Proof of verification Documentation from the furnisher Contact details of the person who claimed to verify Any evidence showing the information is correct If these accounts can not be verified with original documentation, they must be deleted immediately. This is a lawful request for compliance with federal law. A verified response without proper documentation is not a lawful verification. I request a complete reinvestigation and the removal of any information that can not be verified with documented proof. This account shows paid in settlement yet continues to report CO months after being closed, which is inaccurate and violates FCRA 623 ( a ). A settled account can not keep updating CO. Please correct or delete
Frequently Asked Questions
What is Complaint #17999565 about?
Complaint #17999565 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.