Credit card -- Problem with a purchase shown on your statement -- Complaint #17996492
Complaint Overview
Complaint ID: 17996492
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95123
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a formal complaint regarding a failed dispute investigation for a transaction of {$86.00} dated XX/XX/year> ( Merchant : Sa_wellbeing-theliven ). I was charged for a 3-month subscription but canceled immediately. Crucially, the merchant BLOCKED my access to the service, marking my account as " Expired '' as early as XX/XX/year> ( proof attached ), even though the paid period was valid until XX/XX/year>. I disputed this charge twice with Goldman Sachs ( Apple Card ). I provided the bank with clear screenshot evidence showing that the merchant had revoked my access and the service was NOT rendered. XXXX. XXXX XXXX evidence submitted : XX/XX/year>. XXXX. XXXX XXXX evidence submitted : XX/XX/year>. Despite possessing proof that the service was blocked/inactive, Goldman Sachs XXXX XXXX dispute in the merchant 's favor on XX/XX/year>. The bank failed to investigate the evidence properly and allowed the merchant to retain funds for a service they intentionally withheld. Additionally, the transaction in my XXXX XXXX still shows " No Credit Applied '' for the 2 % Daily Cash, indicating a further failure in processing this transaction correctly.
Frequently Asked Questions
What is Complaint #17996492 about?
Complaint #17996492 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.