Debt collection -- Communication tactics -- Complaint #17988151
Complaint Overview
Complaint ID: 17988151
Company: Mobiloans, LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: California
ZIP Code: 93444
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB, I am filing a complaint regarding Mobiloans debt collection practices. When I accessed my Mobiloans customer portal, payment plan options were clearly available for my account. I relied on this and expected to be able to use a payment arrangement to resolve my balance. Shortly afterward, the payment plan options disappeared from the portal, and I was no longer able to set up any payment arrangement. This contradicts what was previously shown to me and creates a misleading and unfair experience. When I contacted Mobiloans about this, they refused to offer a payment plan despite the fact that it had been shown to me in the portal. No explanation was provided for the sudden removal of these options. In addition, Mobiloans debt collection practices have been aggressive. Their tone, communication style, and pressure tactics have made the situation extremely stressful. Instead of working with me in good faithespecially after showing payment plan optionsthey have escalated pressure and refused reasonable alternatives. Why this is a problem : The company displayed payment plan options and then removed them without explanation. I was denied repayment choices that were clearly presented to me. Their aggressive communication and pressure tactics make it difficult to work toward a solution. This behavior may violate CFPB standards around unfair, deceptive, or abusive acts or practices ( UDAAP ).
Frequently Asked Questions
What is Complaint #17988151 about?
Complaint #17988151 was filed against Mobiloans, LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Mobiloans, LLC respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Mobiloans, LLC?
Yes, visit the Mobiloans, LLC company profile at readthecomplaint.com/company/mobiloans-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.