Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #17987380
Complaint Overview
Complaint ID: 17987380
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Issue : Chase is repeatedly blocking a lawful, documented high-value wire transfer and preventing access to my own funds while I am abroad, despite full identity verification and compliance. I am a non-resident Chase client and I opened my checking account in person at a Chase branch in XXXX, Texas. I have always used the account appropriately, and I currently have a sufficient available balance to make a lawful gift to my son, who is a XXXX XXXX and is purchasing a home in XXXX. I received USD XXXX in my Chase checking account through an international transfer from my bank in XXXX. My intention is to transfer these funds to my son as a documented gift toward the purchase of his home. I have full documentation supporting the legitimacy of the funds, including : the gift agreement in XXXX and XXXX, proof of payment of XXXX gift tax ( XXXX ), evidence of the incoming international transfer to Chase, and proof of the lawful source of the funds. Chase has repeatedly canceled my wire transfer attempts of USD XXXX ( the maximum limit temporarily authorized by my branch ). On multiple attempts, the transaction is immediately flagged as fraud and reversed. After each cancellation, I have completed the identity verification process, answered all security questions, and confirmed the purpose of the transfer. Despite this, every wire continues to be blocked. My branch manager and the branch general manager have attempted to assist, but they stated that they do not have the authority to override or escalate the fraud hold. They advised me to appear in person at a XXXX branch, which is impossible because I am presently outside the United States and will not return before the end of the year. I urgently need to complete this transfer because the closing on my sons home is approaching, and he can not complete the purchase without these funds. Chase is effectively preventing me from accessing and transferring my own lawfully obtained money, despite full documentation and repeated identity verification. This has placed me at significant financial risk and is causing substantial harm. I respectfully request the CFPBs intervention so that Chase : Conducts a prompt and fair review of the repeated wire cancellations ; Removes the improper fraud hold ; Allows me to complete the transfer while abroad, through any identity verification method Chase deems appropriate ( video call, secure digital form, or phone confirmation ) ; Ensures that my lawful access to my own funds is restored. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #17987380 about?
Complaint #17987380 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.