Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17986128
Complaint Overview
Complaint ID: 17986128
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Florida
ZIP Code: 33160
Date Received: 2025-11-04T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Payoneer Loophole Enabling Fraudulent Activity Urgent Request for Investigation Dear CFPB Team, My name is XXXX XXXX, and I am submitting this report regarding a financial loophole that allows scammers to operate freely through Payoneer. On XX/XX/year>, I transferred {$1000.00} ( including transaction fees ) to a merchant via the XXXX XXXX The merchant XXXX XXXX XXXX ( contact : XXXX, website : XXXX XXXX agreed to raise {$50000.00} for our official XXXX campaign, claiming access to an email list of more than XXXX active backers. After receiving the payment, the merchant took no action. I filed a dispute with XXXXXXXX XXXX on XX/XX/year>, but XXXX denied the claim, stating that XXXX was the merchant on record and had fulfilled its service by transferring the funds. Following several conversations with XXXX supervisors, I was told that XXXX provides no buyer-protection or dispute mechanism, leaving customers completely unprotected from fraudulent merchants. I reopened the dispute with XXXX, but it was denied again for the same reason. This exposes a serious loophole in the U.S. financial system : XXXX functions as an intermediary yet assumes no responsibility for fraudulent activity, creating a channel that scammers can exploit without oversight or recourse. I respectfully request CFPBs investigation and intervention to ensure consumers are protected from this risk. I also request a resolution for my case : XXXX should reverse the transaction and report the fraudulent party to the proper authorities. XXXX shows this name on file : XXXX XXXX XXXX Supporting documentation, contracts, and transaction records are available upon request. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #17986128 about?
Complaint #17986128 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.