Credit card -- Other features, terms, or problems -- Complaint #17985809
Complaint Overview
Complaint ID: 17985809
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 787XX
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am writing to ask a question about policy. I have been a loyal Chase customer for 20 years and have never closed a credit card. However in XX/XX/year>, I closed my Chase XXXX XXXX XXXX card via secure message. I was not given a written disclosure or a verbal disclosure about the terms of closure when I received a secure message response saying the card had been closed. Therefore I did not realize that my points would be forfeited upon closing the card. Isn't there a policy that requires me to receive a disclosure BEFORE I close the card? I was told by Chase customer service that this policy does not necessarily apply if you close the card via secure message ( only if you call ). I did verify with Chase that they mailed a disclosure letter to me AFTER I closed the card, but since I did not get a disclosure PRIOR to closing the card, I feel this was misleading.
Frequently Asked Questions
What is Complaint #17985809 about?
Complaint #17985809 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.