Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #17985480
Complaint Overview
Complaint ID: 17985480
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Ohio
ZIP Code: 45014
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> I woke up on a Friday to move money to my savings account for bills but I was negative about {$200.00} and I found that weird as I just got paid that day. So I looked about found I had money stole from me from XXXX I contacts the US bank and they said they will open a claim. A few days later XXXX gave me the money back and then two days later the bank did. I called the bank as soon as I saw and the man on the fraud help line told me since I already got it from XXXX to keep both. He had a thick XXXX accent so I didnt think I understood him so I asked again but it was the same. I then told him I dont think he understood that the bank sent a credit. He said he did and to keep both. That brings me to XX/XX/year> I still have no card and cant even buy gas but I just got a letter saying they were taking the money back from the bank. I problem was I was told I could keep it. I need it for bills. If possible please send a email or text I cant talk on phone XXXX ( XXXX ) XXXX
Frequently Asked Questions
What is Complaint #17985480 about?
Complaint #17985480 was filed against U.S. Bancorp regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.