Credit card -- Struggling to pay your bill -- Complaint #17971184
Complaint Overview
Complaint ID: 17971184
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: California
ZIP Code: 92118
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Wednesday XXXX XXXX at approximately XXXX XX/XX/XXXXPST I called Citi bank back after numerous phone calls and texts daily from them. I am submitting a formal complaint regarding the repeated mishandling of my attempts to speak with a hardship supervisor about my Citi credit card account. I have called Citi four separate times and specifically requested to be connected with a hardship supervisor. Each time : I was given incorrect or non-working phone numbers. On the most recent call, I was even given a number that led to a third-party collection agency, which was completely inappropriate and not what I requested. I was not provided accurate or truthful information about how to reach the hardship department. This conduct is unacceptable, misleading, and has caused me significant stress while I am actively trying to resolve my account in good faith.
Frequently Asked Questions
What is Complaint #17971184 about?
Complaint #17971184 was filed against Citibank, N.A. regarding Credit card specifically about Struggling to pay your bill. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.