Credit card -- Fees or interest -- Complaint #17962906
Complaint Overview
Complaint ID: 17962906
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New Jersey
ZIP Code: 07107
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Macy 's credit card, and every month they charge me {$180.00} or {$200.00} in interest. In my opinion, such excessive interest rates shouldn't be charged to customers, and I believe it violates federal law. I spoke with them about the high interest rates on the credit card, and they said they couldn't do anything. But in my opinion, Macy 's high interest rates are not permitted by federal law and the Federal Reserve. I hope you can help me with this because I feel cheated. They claim the credit card interest rates are low just to get customers to apply, only to then charge exorbitant amounts of interest.
Frequently Asked Questions
What is Complaint #17962906 about?
Complaint #17962906 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.