Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17961586
Synchrony Financial Accused of Incorrect Credit Report Status
Complaint Overview
Complaint ID: 17961586
Company: Synchrony Financial
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 75165
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2025-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, loans, or housing.
Consumer Sentiment: negative
Topics: Credit reporting, Incorrect information, Account status
AI Analysis
CFPB complaint 17961586 was filed against SYNCHRONY FINANCIAL regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported incorrect account status information on their credit report from Synchrony Financial, which was closed with an explanation. The complaint was received on October 31, 2025 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information.
Regulatory Insight
Furnishers like Synchrony Financial have a responsibility to investigate disputes and correct any errors in the information they report.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The consumer is located in Texas, and state laws may offer additional protections or avenues for recourse regarding credit reporting errors.
Industry Comparison
Disputes over incorrect account status are common in the credit reporting industry, affecting many consumers who interact with various financial institutions.
Related Issues
Frequently Asked Questions
What is CFPB complaint 17961586 about?
CFPB complaint 17961586 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against SYNCHRONY FINANCIAL on October 31, 2025.
Which company is complaint 17961586 filed against?
Complaint 17961586 was filed against SYNCHRONY FINANCIAL. You can view all complaints against this company on their profile page at /company/synchrony-financial.
What was the company's response to complaint 17961586?
SYNCHRONY FINANCIAL responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 17961586 filed?
Complaint 17961586 was received by the CFPB on October 31, 2025. It was sent to SYNCHRONY FINANCIAL on December 11, 2025.
What state was complaint 17961586 filed from?
Complaint 17961586 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 17961586?
Dispute information is not available for complaint 17961586.
What product category is complaint 17961586 about?
Complaint 17961586 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 17961586 submitted?
Complaint 17961586 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 17961586?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information. This relates to a Credit reporting or other personal consumer reports complaint against SYNCHRONY FINANCIAL involving "Incorrect information on your report".
How likely is complaint 17961586 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 17961586?
This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, loans, or housing.
What regulatory actions apply to complaint 17961586?
Furnishers like Synchrony Financial have a responsibility to investigate disputes and correct any errors in the information they report. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 17961586?
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Are there state-specific protections for complaint 17961586?
The consumer is located in Texas, and state laws may offer additional protections or avenues for recourse regarding credit reporting errors. This complaint was filed from Texas.
How does complaint 17961586 compare to industry norms?
Disputes over incorrect account status are common in the credit reporting industry, affecting many consumers who interact with various financial institutions.
What steps should a consumer take if Synchrony Financial fails to correct the incorrect account status on their credit report?
If Synchrony Financial does not resolve the issue, the consumer can file a formal complaint with the CFPB and potentially consult with a consumer protection attorney.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.