Mortgage -- Closing on a mortgage -- Complaint #17961212
VA Mortgage Closing Woes: Communication Breakdown with Coastal Custom Mortgage
Complaint Overview
Complaint ID: 17961212
Company: Coastal Custom Mortgage, INC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
Sub-Issue: Trying to communicate with the company to fix an issue with the loan closing
State: Georgia
ZIP Code: 314XX
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2025-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Risk Assessment
Risk Level: medium
The consumer's inability to communicate effectively with the lender to resolve closing issues could lead to significant financial implications and delays in securing their home.
Consumer Sentiment: negative
Topics: Mortgage, VA Mortgage, Loan Closing, Communication Issues
AI Analysis
CFPB complaint 17961212 was filed against Coastal Custom Mortgage, Inc. regarding Mortgage (VA mortgage), specifically about "Closing on a mortgage". A consumer is experiencing issues with their VA mortgage closing and is attempting to communicate with Coastal Custom Mortgage, Inc. to resolve the problem. The complaint was received on October 31, 2025 from Georgia. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should document all communication attempts, including dates, times, and the content of conversations, and consider sending formal written requests if verbal communication is unsuccessful.
Legal Context & Consumer Protection Laws
This situation may involve violations of RESPA (Real Estate Settlement Procedures Act) if the lender fails to respond to inquiries or provide necessary disclosures in a timely manner.
Regulatory Insight
Lenders are expected to provide clear and timely communication regarding loan terms and closing procedures, especially for government-backed loans like VA mortgages.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Georgia, consumers have rights regarding mortgage servicing and communication, but specific state laws may vary in their enforcement and detail.
Industry Comparison
While communication issues can arise with any mortgage lender, VA loans often have specific servicing requirements that may heighten scrutiny.
Related Issues
Frequently Asked Questions
What is CFPB complaint 17961212 about?
CFPB complaint 17961212 involves Mortgage (VA mortgage). The consumer reported an issue with "Closing on a mortgage", specifically "Trying to communicate with the company to fix an issue with the loan closing". This complaint was filed against Coastal Custom Mortgage, Inc. on October 31, 2025.
Which company is complaint 17961212 filed against?
Complaint 17961212 was filed against Coastal Custom Mortgage, Inc.. You can view all complaints against this company on their profile page at /company/coastal-custom-mortgage-inc.
What was the company's response to complaint 17961212?
Coastal Custom Mortgage, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 17961212 filed?
Complaint 17961212 was received by the CFPB on October 31, 2025. It was sent to Coastal Custom Mortgage, Inc. on December 11, 2025.
What state was complaint 17961212 filed from?
Complaint 17961212 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 17961212?
Dispute information is not available for complaint 17961212.
What product category is complaint 17961212 about?
Complaint 17961212 is categorized under "Mortgage", specifically "VA mortgage". This is one of the product categories tracked by the CFPB.
How was complaint 17961212 submitted?
Complaint 17961212 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 17961212?
This situation may involve violations of RESPA (Real Estate Settlement Procedures Act) if the lender fails to respond to inquiries or provide necessary disclosures in a timely manner. This relates to a Mortgage complaint against Coastal Custom Mortgage, Inc. involving "Closing on a mortgage".
How likely is complaint 17961212 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 17961212?
This complaint is rated as medium risk. The consumer's inability to communicate effectively with the lender to resolve closing issues could lead to significant financial implications and delays in securing their home.
What regulatory actions apply to complaint 17961212?
Lenders are expected to provide clear and timely communication regarding loan terms and closing procedures, especially for government-backed loans like VA mortgages. The CFPB tracks complaints like this one to identify patterns of misconduct across the Mortgage industry.
What should the consumer do about complaint 17961212?
Consumers should document all communication attempts, including dates, times, and the content of conversations, and consider sending formal written requests if verbal communication is unsuccessful.
Are there state-specific protections for complaint 17961212?
In Georgia, consumers have rights regarding mortgage servicing and communication, but specific state laws may vary in their enforcement and detail. This complaint was filed from Georgia.
How does complaint 17961212 compare to industry norms?
While communication issues can arise with any mortgage lender, VA loans often have specific servicing requirements that may heighten scrutiny.
What are the specific communication timelines required by VA for mortgage lenders?
The VA mandates specific timelines for lenders to respond to borrower inquiries and provide loan-related information, ensuring borrowers are kept informed throughout the process.
What steps can a consumer take if a mortgage lender is unresponsive to closing issues?
If a lender is unresponsive, a consumer can escalate the complaint to the CFPB, the VA itself, or consult with a legal professional specializing in real estate law.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.