Checking or savings account -- Managing an account -- Complaint #17961155
Complaint Overview
Complaint ID: 17961155
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: North Carolina
ZIP Code: 28214
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a savings dedicated account with XXXX XX/XX/year> for my child on XX/XX/XXXX, the funds were put into my savings account I immediately noticed that my savings account says negative {$990.00} XXXX which was truly alarming so I go up to the bank sat with the banker that opened the account we tried to figure out what the issue was. He stated it must be a IRS issue due to me being audited the month before caught the IRS XXXX times they stated it is not an issue on their behalf. We had set up a pay arrangement and XXXX still waiting on the money they ordered it to be released so the banker goes and say OK it must be a Social Security issue so I leave the office cause Social Security XXXX in fact told me it is not a issue on their half. Its a bank issue so I called up to the bank told him what they told me he said lets wait until XXXX when the IRS gets their money released so on XX/XX/year> I go back up to the bank to speak with the banker because my checking account was back negative now we figured out that it was there was going to be a reverse fee XX/XX/XXXX and he also told me that he figured out why my account was in the negative and being held. He set up the savings account wrong that they thought that I was dead and thats why my account is- {$900.00}, XXXX. XXXX very much healthy and alive so XX/XX/year>. I emailed him and asked the same information. Whats the estimate of the money being released and what did the higher up say when he emailed them about the error that he made starting the account he apologize thanks for my patience and said that he was going to email them again and if he XXXX hear anything by XXXX PM, he would call them directly I have not heard anything and XXXX getting impatient. This is starting to upset me because its been a total of XXXX days without my money and I feel this is probable cause for a lawsuit due to it being a bank error on their end this is miss handling of my funds and XXXX been more than patient trying and waiting for money that I XXXX have to wait for.
Frequently Asked Questions
What is Complaint #17961155 about?
Complaint #17961155 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.