Checking or savings account -- Managing an account -- Complaint #17958642
Complaint Overview
Complaint ID: 17958642
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New York
ZIP Code: 128XX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have spoken to XXXX different people and provided a signed notarized document from my mother as a wire transfer was in her name as she is the trustee of the trust fund. I also provided a photo of her with her ID just as extra. My XXXX cleared on the XXXX, they didn't freeze it until the XXXX and provided the documents on the XXXX within XXXX hours of them asking. KEYBANK has done absolutely nothing since other than they have XXXX days. My understanding is that I have a right to this being handled quickly not XXXX days. I am a XXXX mother and they are hold all the money I have. They even refused to give me my own paycheck last week. They told me I could go in and ask and maybe they would give me something. I finally got desperate enough and they still refused. I dont understand why they can just not do anything and get away with it. The bankers at the bank said it was cut and dry that it shouldn't take this long. My favorite part of dealing with fraud was when I called on XXXX the XXXX and was told well it's XXXX so not much to be done on XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #17958642 about?
Complaint #17958642 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.