Credit card -- Problem with a purchase shown on your statement -- Complaint #17956498
Complaint Overview
Complaint ID: 17956498
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78665
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was charged by XXXX on XXXX for a reservation that the vendor could not locate when we arrived, so we booked directly through the vendor but XXXX had already charged the insurance fee. I tried to cancel my booking but i could not find my reservation anywhere. so i disputed the charge with my bank, in which citibank gave me a conditional credit for. they determined that I lost the dispute, so upon reversing the conditional credit, citibank performed the reversal TWICE, thus resulting in XXXX the charge. I paid what I owed and left the rest and citibank refuses to fix it, passing me around from person to person for 5 months. I re-opened the dispute once the double charge was discovered, at which they cited that it was too late for a dispute to be considered even though it was their duplicate charge. charge still remains, with interest adding up.
Frequently Asked Questions
What is Complaint #17956498 about?
Complaint #17956498 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.