Student loan -- Dealing with your lender or servicer -- Complaint #17955246
Complaint Overview
Complaint ID: 17955246
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Louisiana
ZIP Code: 70058
Date Received: 2025-10-17T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm writing because I noticed that my most recent credit report contains a late payment on my report. I want you to know that I understand and have great respect for my financial obligations. In accordance with FRCA this creditor has violated my rights under ( 15 USC 1681 Section 602 ) states the consumer impartial, exercise their responsibilities fairly, and respect the right to privacy of consumers. 15 USC 1681 604a Section 2 also states that a consumer reporting agency can not furnish my account without my written consent. Under 1666 ( b ) a creditor may not treat a payment under a credit account under an open-end consumer credit plan as late for any purpose. I need your company to please forgive the current accounts listed, due to the fact that I have made all other payments on time. Please also refer to FCRA 15 U.S.C 1637 ( b ) and 15 U.S.C 1681i. XXXX. Validate Account DEPT OF ED/AIDVANTAGE Account Number : XXXX I have an excellent repayment record. I've made my finances a priority and have organized all my accounts and payment due dates, both on my computer and on paper, along with notifications and reminders for one. Since then, I've had a spotless record of on-time payments. In the near future, I'm planning to apply for a loan, and it's come to my attention that the missed payments on my record could hurt my ability to qualify. In my heart, I truly believe that it doesn't reflect my creditworthiness and commitment to repaying my debt. As I understand it, you can do so in just a few minutes of your time. I would greatly appreciate it!
Frequently Asked Questions
What is Complaint #17955246 about?
Complaint #17955246 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-10-17T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.