Checking or savings account -- Closing an account -- Complaint #17953237
Complaint Overview
Complaint ID: 17953237
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 75204
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding my account with JPMorgan Chase Bank, which was recently closed and has a {$20000.00} cash deposit currently placed under review. On XXXX, a {$20000.00} cash deposit was made into my account by a business colleague. Shortly afterward, Chase froze my account and later informed me it was closed due to " suspicious activity. '' Despite the closure, Chase has held the full {$20000.00} deposit and has not released the funds or provided a clear explanation of the status of the review. I contacted Chase, and I was only told that the funds are " still under review '' and that I must wait 30 days, but no additional information has been provided regarding : 1. The specific reason the funds are being held 2. What documentation Chase requires from me 3. Whether the funds will be released to me or returned to the depositor 4. The exact date when I can expect a decision This lack of clarity leaves me without access to my own funds and without any meaningful communication from the XXXX. I am requesting : A written explanation of the hold The status of the investigation The expected timeline for release or return of the funds Instructions regarding any documents I can provide to assist the review I am fully willing to cooperate and provide any reasonable information needed to verify the legitimacy of the deposit. However, Chase has not given me any guidance on what is required. Please review my case, provide clarity on the status of the {$20000.00}, and advise on the next steps so this matter can be resolved promptly and fairly. Thank
Frequently Asked Questions
What is Complaint #17953237 about?
Complaint #17953237 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.