Credit card -- Problem with a purchase shown on your statement -- Complaint #17952797
Complaint Overview
Complaint ID: 17952797
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33326
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/XXXX I traveled to XXXX, XXXX because an eye XXXX. I paid in advanced ( XX/XX/XXXX ) {$1300.00} for an XXXX apartment in XXXX. I arrived on XX/XX/XXXX. in XXXX and went to the XXXX apartment. The person at the buildings reception told us that they didnt have any information from the owner about our reservation. She refused to call the owner because she didnt have any email from him and she did not have the keys. We tried to contact XXXX by phone with no success. Apparently, it was a fraud. So, I called Chase bank to the number in my Chase XXXX card and the agent who spoke with me understood the situation there and told me she would refund that money immediately. And she did it. I felt so release and found another place to rent in the area. I paid for that one with the same credit card, the same day. However, the bank decided to rebill on XXXX. I made the dispute. Now they said the case is closed. You can see all the transactions in my bank statements. Evidently, Chase Bank made a big error. I need my money back.
Frequently Asked Questions
What is Complaint #17952797 about?
Complaint #17952797 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.