Checking or savings account -- Managing an account -- Complaint #17952763
Complaint Overview
Complaint ID: 17952763
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Iowa
ZIP Code: 52402
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
US Bank has frozen my account and both the branch XXXX and the XXXX department refuse to provide a written explanation, legal basis, or timeline for the hold. They claimed the freeze is for fraud protection, but they refuse to tell me what transaction is suspicious and yet have frozen my accounts of all transactions. This is an unfair and deceptive practice. I request immediate regulatory assistance to access my funds, obtain a written explanation, and escalate this to the compliance/AML department XXXX
Frequently Asked Questions
What is Complaint #17952763 about?
Complaint #17952763 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.