Credit card -- Problem with a purchase shown on your statement -- Complaint #17950554
Citibank Resolves Credit Card Purchase Dispute
Complaint Overview
Complaint ID: 17950554
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: South Carolina
ZIP Code: 29579
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2025-12-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The issue was resolved with monetary relief, indicating a low risk of significant consumer harm or regulatory action.
Consumer Sentiment: positive
Topics: Credit card dispute, Purchase issue, Monetary relief
AI Analysis
CFPB complaint 17950554 was filed against CITIBANK, N.A. regarding Credit card (Store credit card), specifically about "Problem with a purchase shown on your statement". A consumer is disputing a purchase on their credit card statement with Citibank, which has been closed with monetary relief. The complaint was received on October 31, 2025 from South Carolina. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should keep detailed records of purchases and disputes, and follow up with their credit card company until the issue is resolved.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts.
Regulatory Insight
This case highlights the importance of timely dispute resolution by credit card companies to comply with consumer protection regulations.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer filed the complaint in South Carolina.
Industry Comparison
Credit card companies generally have established processes for handling purchase disputes, with outcomes varying based on the specifics of the claim.
Related Issues
Frequently Asked Questions
What is CFPB complaint 17950554 about?
CFPB complaint 17950554 involves Credit card (Store credit card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against CITIBANK, N.A. on October 31, 2025.
Which company is complaint 17950554 filed against?
Complaint 17950554 was filed against CITIBANK, N.A.. You can view all complaints against this company on their profile page at /company/citibank-n-a.
What was the company's response to complaint 17950554?
CITIBANK, N.A. responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 17950554 filed?
Complaint 17950554 was received by the CFPB on October 31, 2025. It was sent to CITIBANK, N.A. on December 11, 2025.
What state was complaint 17950554 filed from?
Complaint 17950554 was filed from South Carolina. You can view all complaints from this state at /state/SC.
Was the consumer satisfied with the resolution of complaint 17950554?
Dispute information is not available for complaint 17950554.
What product category is complaint 17950554 about?
Complaint 17950554 is categorized under "Credit card", specifically "Store credit card". This is one of the product categories tracked by the CFPB.
How was complaint 17950554 submitted?
Complaint 17950554 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 17950554?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts. This relates to a Credit card complaint against CITIBANK, N.A. involving "Problem with a purchase shown on your statement".
How likely is complaint 17950554 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 17950554?
This complaint is rated as low risk. The issue was resolved with monetary relief, indicating a low risk of significant consumer harm or regulatory action.
What regulatory actions apply to complaint 17950554?
This case highlights the importance of timely dispute resolution by credit card companies to comply with consumer protection regulations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 17950554?
Consumers should keep detailed records of purchases and disputes, and follow up with their credit card company until the issue is resolved.
Are there state-specific protections for complaint 17950554?
The consumer filed the complaint in South Carolina. This complaint was filed from South Carolina.
How does complaint 17950554 compare to industry norms?
Credit card companies generally have established processes for handling purchase disputes, with outcomes varying based on the specifics of the claim.
What is the typical timeframe for a credit card company to resolve a purchase dispute?
Under the FCBA, credit card companies generally have two billing cycles, not to exceed 90 days, to investigate and resolve a billing dispute.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.