Money transfer, virtual currency, or money service -- Lost or stolen money order -- Complaint #17934051
Complaint Overview
Complaint ID: 17934051
Company: United Services Automobile Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Lost or stolen money order
State: Florida
ZIP Code: 325XX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had {$600.00} cash on XX/XX/year>. I went to XXXX XXXX XXXX XXXX, XXXX and did a money order. XXXX for {$500.00} and XXXX for {$100.00}. I accidentally goofed and didnt sign the money order so the mobile deposit did a debit correction. Then I refilled out the checks and tried to deposit again but usaa said they were ineligible. Then I called usaa and asked what to do about the ineligible money order and they said to either mail them to a branch ( because there are none in the area ) or go to the XXXX usaa atm and deposit them there. They also gave me the option to go back to XXXX with documentation that they sent to me via mobile app, to get a new money order that was printed better. But the XXXX XXXX told me they could not do that and that they couldnt file a dispute with XXXX XXXX. So inconveniently I go to XXXX ( XX/XX/XXXX ) and put them in the atm and the atm accepted them and I had the {$600.00}. The next day they took the {$600.00} out again and did another debit correction saying the checks were ineligible. So now I dont have the money order checks at all or the {$600.00}. Then I called usaa again and they said they would file a dispute. This is now XXXX XXXX. Today I get mail saying the checks are ineligible and on the usaa mobile app I was told the checks are prohibited from being deposited and I need to dispute with XXXX XXXX. But then I called usaa again, and a representative said that they will send me new images of the checks in the mail to deposit but they have to wait for the federal reserve to authorize this and they have no time frame to give of when I will get said documents. Im getting stressed out, this is the holidays and I have a family.
Frequently Asked Questions
What is Complaint #17934051 about?
Complaint #17934051 was filed against United Services Automobile Association regarding Money transfer, virtual currency, or money service specifically about Lost or stolen money order. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.