Credit card -- Problem with a purchase shown on your statement -- Complaint #17931194
Complaint Overview
Complaint ID: 17931194
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 773XX
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was charged by XXXX at XXXX XXXX XXXXXXXX a total of {$960.00} - {$800.00} for a home appraisal and the remainder for a credit check and fees. This was after the home appraisal fee was paid in our closing costs, and no credit check charge was authorized. An authorization was given for an employment check, which was not preformed. I filed a dispute with Citi bank, as these were incorrect charges, and tried to contact the vendor. The vendor refused to take back the charges, even though the appraisal had been paid at closing. I sent Citi bank proof of this payment on XX/XX/XXXX. Citi bank never reviewed the paperwork, and closed the dispute in favor of the vendor. Citi bank did not take my paperwork into consideration until re-charging me, without my knowledge or notice, and only then when I called in for more information on XX/XX/XXXX did Citi bank acknowledge receipt of my email and send it to the investigating team. Citi bank reached out to me initially for information and requested the paperwork on XX/XX/XXXX. They then reached out to me a second time, where they again asked many of the same questions. I asked the representative multiple times if the email paperwork I sent in had been received or was being investigated, with no concrete response. And then the dispute was closed without acknowgement of my evidence.
Frequently Asked Questions
What is Complaint #17931194 about?
Complaint #17931194 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.