Checking or savings account -- Opening an account -- Complaint #17929798
Complaint Overview
Complaint ID: 17929798
Company: First Citizens Bancshares, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: California
ZIP Code: 94116
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account with CIT Bank on XX/XX/year>. Their website advertised a promotional offer of {$100.00} if a checking account is opened and a {$2500.00} deposit is made within 30 days. On XX/XX/year>, I transferred {$2500.00} to my CIT Bank checking account. On XX/XX/year>, CIT locked my account, they never reached out to me to provide a reason, and I no longer had access to my online banking. They closed my account on XX/XX/year> before the bonus was paid out.
Frequently Asked Questions
What is Complaint #17929798 about?
Complaint #17929798 was filed against First Citizens Bancshares, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did First Citizens Bancshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First Citizens Bancshares, INC.?
Yes, visit the First Citizens Bancshares, INC. company profile at readthecomplaint.com/company/first-citizens-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.