Credit card -- Trouble using your card -- Complaint #17929218
Complaint Overview
Complaint ID: 17929218
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Kansas
ZIP Code: 67501
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I was admitted to the hospital. I do not feel I need to disclose my health problem. However, my health problem does not affect my ability to pay. XXXX {$200.00} payment was returned while I was in the hospital. I was just released today. They closed my long-term account that Ive had since XXXX. I called them to see why and they told me that they decided to close my account but couldnt tell me why. They told me that I can reapply now, and wait XXXX to XXXX days. Im gon na have my credit impacted because they want to re-pull my credit bureau, which I do not authorize. They need to reopen my account immediately to the credit terms that were established originally over XXXX years ago.
Frequently Asked Questions
What is Complaint #17929218 about?
Complaint #17929218 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.