Credit card -- Problem with a purchase shown on your statement -- Complaint #17926435
Complaint Overview
Complaint ID: 17926435
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33063
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding an unauthorized charge on my Apple Card, issued by Goldman Sachs Bank, which has not been properly addressed despite multiple disputes. On XX/XX/year>, a charge of {$210.00} was processed by the merchant XXXX. This transaction was not made by me, and I have substantial evidence proving it was fraudulent. Before the charge went through, there was an earlier attempt by the merchant that was declined due to an incorrect security code. A separate charge of {$0.00} to a merchant called XXXX also appeared and was later refunded after I disputed it. I discovered that someone created an account on the XXXX website using my name and email, but not my credit card number. The XXXX account displays the ticket purchase made with a card whose last four digits do not match my Apple Card, with a different billing address and different security code from mine. My physical Apple Card and my phone were in my possession at the time of the transaction, and the real card number associated with my Apple Card does not match what XXXX shows. I contacted XXXX, and they advised me to request a chargeback. However, Goldman Sachs denied my dispute twice, stating that the purchase was made by me.
Frequently Asked Questions
What is Complaint #17926435 about?
Complaint #17926435 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.