Checking or savings account -- Closing an account -- Complaint #17925193
Complaint Overview
Complaint ID: 17925193
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: Massachusetts
ZIP Code: 02149
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX the investing company which is a public company that Im sure you guys know about closed my account with XXXX in it. They said money would be returned within business days then said XXXX days. We are past that threshold and i need this money returned now. They respond with prompted responses and duck my calls. They only let you request help in app and since they closed my account XXXX cant request help its a crazy loophole to steal money but anyways I need it back hopefully you guys can help.
Frequently Asked Questions
What is Complaint #17925193 about?
Complaint #17925193 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.