Credit card -- Problem when making payments -- Complaint #17917812
Complaint Overview
Complaint ID: 17917812
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 34759
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
a check was sent in XXXX weeks before due date. it is suspected company threw payment away. so they can charge me interest and late fees, while ruining my credit rating.this is not the first time they pulled dirty tricks, the last time they held payment til due date passed and then logged it in, still being able to charge interest and late fees and ruin my credit rating.
Frequently Asked Questions
What is Complaint #17917812 about?
Complaint #17917812 was filed against Synchrony Financial regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.