Checking or savings account -- Closing an account -- Complaint #17916459
Complaint Overview
Complaint ID: 17916459
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Connecticut
ZIP Code: 06902
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX I went to my local branch and deposited XXXX money orders I was immediately discriminated against as soon as I handed teller money orders he looked at me like I was crazy he said go cash it at postal I said they dont have that kind of cash on hand they said only on the 1st-3rd of each month he than begin to look at money orders shake his head and said her theres a 6day hold to see if its fraud I was so shocked at what I was told he then proceeded to say you can take the money orders back I then said I endorsed it already why would I take it back I then proceeded to leave branch and called customer service and spoke with a specialist and reported the discramation next day my account was closed I want justice
Frequently Asked Questions
What is Complaint #17916459 about?
Complaint #17916459 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.