Debt collection -- False statements or representation -- Complaint #17914820
Complaint Overview
Complaint ID: 17914820
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Virginia
ZIP Code: 238XX
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
b'The info I sent to your files on now closed complaint XXXX XXXX XXXX XXXX XXXX is still the same synchrony bank stated they are not the responsible company,but they were the 3rd party company through XXXX XXXX XXXXthat being said synchrony bank filed a warrant in debt on XXXX XXXX XXXX XXXX for an wrongful debt and an amount they did not agree to as XXXX XXXX XXXX XXXX XXXX XXXX,)incorrectly entered XXXX XXXX income and did not verify clearly some items would be financed by synchrony bank,then gave the 3 day return policy when contract was figured out about 2 weeks later.syncrony bank has been part of the deception from the near beginning.XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #17914820 about?
Complaint #17914820 was filed against Synchrony Financial regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.