Checking or savings account -- Managing an account -- Complaint #17902693
Complaint Overview
Complaint ID: 17902693
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Maryland
ZIP Code: 20723
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I visited XXXX local office to withdraw cash and discovered that my account had been charged {$15.00} per month since a policy change in XX/XX/XXXX. Under the original terms I signed XXXX years ago, my account always met the requirements for a fee waiver until this change. Citi claims they sent me a notification letter, but I never received it. As a result, I was charged a total of about {$240.00}. I closed my account to stop the ongoing fees and contacted customer support to request a full refund. However, the offsite customer support team and their supervisor only offered {$30.00}. I believe this is an unfair practice.
Frequently Asked Questions
What is Complaint #17902693 about?
Complaint #17902693 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.