Checking or savings account -- Managing an account -- Complaint #17902459
Complaint Overview
Complaint ID: 17902459
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 08865
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America extended the hold on a cashiers check issued from a domestic bank without providing me written notice of the extended hold, the reason for the extended hold, and the date when the funds will be available. The only written notice I have says the funds will be available XX/XX/year>. I tried to transfer some money on XX/XX/year> and I was not permitted to do so. I was not given a reason. I was told to call them. When I called them on XX/XX/year> they said the hold was extended indefinitely and refused to state the reason why. I told them they cant hold it indefinitely because thats illegal. They said it wasnt, they dont normally tell people about extended holds and can hold funds indefinitely. I asked who makes these decisions and what criteria do they use. I was told the Back Office people make the decision and the customer service representatives dont know why. I as the customer am not permitted to speak to the Back Office people. I told the customer service representative to tell the Back Office people they are violating the law. I want written notice of the extended hold, the reason for the extended hold, and a date when the funds will be available. Im not asking for anything more than the law dictates. Bank of America apparently thinks the law doesnt apply to them.
Frequently Asked Questions
What is Complaint #17902459 about?
Complaint #17902459 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.