Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17897684
Complaint Overview
Complaint ID: 17897684
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Colorado
ZIP Code: 80010
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX and I am filing this complaint regarding inaccurate information reporting on my credit file. I share the same first and last name as my father, and it appears that multiple accounts belonging to my father have been incorrectly reported under my credit profile. I have never opened, authorized, or been associated with these accounts. These items do not belong to me and are the result of a mixed file due to name similarity. The inaccurate reporting is negatively affecting my credit score, my ability to obtain financing, and is causing unnecessary hardship. I have attempted to resolve this issue directly with the credit bureaus and furnishers, and I have provided documentation proving my identity and showing that these accounts do not belong to me. Despite this, the inaccurate reporting continues. I am requesting that the CFPB review this situation and require the credit bureaus and furnishers to properly investigate and permanently remove all accounts, inquiries, and information that do not belong to me. Thank you for your time and assistance
Frequently Asked Questions
What is Complaint #17897684 about?
Complaint #17897684 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.