Credit card -- Problem with a purchase shown on your statement -- Complaint #17893865
Complaint Overview
Complaint ID: 17893865
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33594
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> XXXX XXXX XXXX XXXX charged {$3500.00} to my card. Around XX/XX/year> I received notification from my XXXX XXXX asking if the transaction was fraud. I confirmed that the charge was mine and a valid charge. They advised they would release the pending fraud hold and pay the merchant since I confirmed. In reviewing my statement I can see where the charges were present and payment is due on them. On XX/XX/year> I received a notification from the merchant that a chargeback for a lessor amount of {$3000.00} had been received from XXXX and that I owed them payment directly. Myself and the merchant conducted a 3way call with XXXX who advised no charge back was initiated. Myself and the merchant requested an investigation be conducted on the {$3000.00} and proof of actual payment be provided. XXXX has provided nothing. Each time I call they open an escalation that goes no where. No proof of payment has been provided and no resolution offered. At this time the merchant is pursuing legal action against me stating that I attempted to defraud them.
Frequently Asked Questions
What is Complaint #17893865 about?
Complaint #17893865 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.