Student loan -- Dealing with your lender or servicer -- Complaint #17892998
Complaint Overview
Complaint ID: 17892998
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Florida
ZIP Code: 32092
Date Received: 2025-10-17T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a XXXX XXXX currently employed full-time with the XXXX XXXX XXXXXXXX since XX/XX/XXXX, and previously served at multiple qualifying employers, including the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and The XXXX XXXX XXXX XXXX XXXX ). I submitted all required PSLF forms and documentation, including approved employment certifications. MOHELA has failed to provide accurate or complete PSLF qualifying payment counts. The Qualifying Payment Update I received contains major discrepancies and omits entire periods of eligible public service despite verified employment and timely documentation. I have repeatedly requested a month-by-month breakdown and correction but received no substantive response. Under 34 C.F.R. 685.219 and 5 U.S.C. 706 ( 1 ), the Department of Education and its servicer have a duty to process and credit qualifying payments accurately and without unreasonable delay. The current record is incomplete, inconsistent with the Departments XXXX PSLF regulations ( 89 Fed. Reg. 61527 ), and appears to unlawfully exclude pre-consolidation credits that should have been retained after my consolidation on XX/XX/XXXX. I have already contacted MOHELA, XXXX XXXX XXXX and the FSA Ombudsman. I am requesting federal investigation and written correction of my PSLF qualifying payment count, along with confirmation that all eligible service periods are credited per current PSLF rules.
Frequently Asked Questions
What is Complaint #17892998 about?
Complaint #17892998 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-10-17T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.