Credit card -- Other features, terms, or problems -- Complaint #17886674
Complaint Overview
Complaint ID: 17886674
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Florida
ZIP Code: 33193
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am updating my complaint because I received a call from a Continental Finance corporate supervisor named XXXX, who acknowledged the following issues : 1. Continental Finance mishandled my settlement, communication, and refund process. 2. Multiple violations occurred, including failure to properly notif y me, inconsistent documentation, and misinformation from customer service. 3. A refund was discussed and escalated internally but ultimately denied without explanation. 4. Continental Finance is unable to provide proof of : Any attempted calls Any mailed notices Any refund documentation Any internal notes supporting their claims 5. The only resolution they offered was to delete the account from my credit report, which does not resolve the damages caused by the mishandling. I am requesting CFPB assistance because Continental Finance has admitted issues, has failed to provide documentation, and is not resolving the legitimate concerns regarding the promised refund and the mishandled settlement process.
Frequently Asked Questions
What is Complaint #17886674 about?
Complaint #17886674 was filed against Continental Finance Company, LLC regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.