Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17884914
Complaint Overview
Complaint ID: 17884914
Company: United Services Automobile Association
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 754XX
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXXXXXX tx XXXX To Whom It May Concern, This letter is being sent in response to a collection notice and/or credit reporting entry from your agency. This is * * not * * a refusal to pay. This is a request made pursuant to the * * Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g * *, for * * full validation of the alleged debt * *. Until you provide the requested validation, you must * * cease all collection and reporting activity * *. Please provide * * all of the following documentation * * : XXXX. * * Proof that I am legally obligated * * for this debt, including the * * original signed contract * * or agreement bearing my signature. XXXX. * * Complete payment and account history * * showing how the balance was calculated. XXXX. * * Proof of your legal standing * * to collect this debt, including chain of title / assignment from the original creditor to your agency. XXXX. The * * name, address, and contact information * * of the original creditor. XXXX. A copy of any * * judgments * *, if applicable. XXXX. A copy of the * * itemized accounting * * reflecting fees, interest, or penalties added. Under the FDCPA, you are required to * * suspend all collection efforts * *, including : - Reporting to credit bureaus,- Continuing to report negative activity, - Or selling/assigning the debt to another collector * * until this validation request is satisfied. * * If you are unable to provide * * complete validation * *, you must : - Remove this account from * * all credit bureaus * *, and - Cease all collection efforts. You have 30 days from receipt of this letter to respond. All future communication must be * * in writing only * *. Sincerely, * * XXXX XXXX * *
Frequently Asked Questions
What is Complaint #17884914 about?
Complaint #17884914 was filed against United Services Automobile Association regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.