Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17880165
Complaint Overview
Complaint ID: 17880165
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: 90002
Date Received: 2025-10-15T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I disputed the Macys/Citibank NA account in writing because the information being reported is inaccurate and not verified. The furnisher did not provide any documentation, contract, payment history, or proof that supports the reporting. They continue to report the account after being notified it is inaccurate and unverifiable. This violates the FCRA ( 15 USC 1681i and 1681s-2 ( b ) ). I requested deletion of the account from all credit bureaus or full verification with proof, and they have not complied. I am asking CFPB to require Citibank NA to either delete this Macys account from all consumer reporting agencies or provide proper documentation and correct all inaccuracies.
Frequently Asked Questions
What is Complaint #17880165 about?
Complaint #17880165 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-10-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.