Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #17877254
Complaint Overview
Complaint ID: 17877254
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: West Virginia
ZIP Code: 261XX
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding serious misconduct by US Bank XXXX XXXX a prepaid debit card program used to distribute government assistant funds. I reported fraudulent transactions on my XXXX XXXX account from XX/XX/XXXX to XX/XX/XXXX submitted dispute forms and evidence, including proof that the alleged transactions. ( XXXX XXXX at XXXX XXXX ) were impossible. After filing my entire transaction history for XX/XX/XXXX to XX/XX/XXXX disappeared from the online portal. U.S. Bank denied my dispute claiming I was responsible, but then sent me a XXXX page packet containing all my sisters personal information .. ( emails addresses her birthdate ) my sister does not have a XXXX XXXX account making this a privacy violation. On XX/XX/XXXX I was told to conflicting stories XXXX an individual called in and deactivated my card and XXXX risk management deactivated my account under the card agreement. My account is now permanently closed and I can not reopen it. ( XX/XX/XXXX. ) this situation, demonstrates fraud, mishandling -denial of a legitimate disputes. XXXX tampering disappearance of over a year of transactions after I filed the dispute. Privacy breach disclosure of unrelated third-party information and was told that was the evidence they used to deny my disputes unfair account closure permanent deactivation without due process. I request that your agency. : investigate XXXX Banks handling of XXXX XXXX disputes and Privacy breaches. Require a US bank to restore my account records and explain the missing transactions ensure reimbursement for unauthorized charges address the improper disclosure of my sisters personal information prevent further harm to consumers relying on ReliaCard for government assistance. Thank youfor your attention to this matter please confirm receipt of this complaint and advise on the next steps. I would like to also add that after I looked at my transactions and I went back to get my transactions from XX/XX/XXXX until XX/XX/XXXX there was no transactions listed for any of those months. They all said no transactions available and another thing I dont understand is how my assistance utility assistance fluctuates from {$41.00} to $ XXXX {$130.00} would nothing changed as far as income is concerned.
Frequently Asked Questions
What is Complaint #17877254 about?
Complaint #17877254 was filed against U.S. Bancorp regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.