Prepaid card -- Trouble using the card -- Complaint #17876487
Complaint Overview
Complaint ID: 17876487
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: South Carolina
ZIP Code: 296XX
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In the paperwork ( bank statements and transactions ) that I have received from BOA stating that my XXXX benefits had ceased in XXXX is not accurate my benefits did not end until XXXX
Frequently Asked Questions
What is Complaint #17876487 about?
Complaint #17876487 was filed against Bank Of America, National Association regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.