Credit card -- Closing your account -- Complaint #17873679
Complaint Overview
Complaint ID: 17873679
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11372
Date Received: 2025-11-19T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Apple Card account was closed based on incorrect information, and Apple/Goldman Sachs has refused to properly investigate the issue despite multiple requests. The company claims that I was behind on several payments, which is not true. XXXX XXXX confirmed that the only missed payment was in XXXX, yet Apple/Goldman Sachs reported multiple months of late payments to XXXX. XXXX also verified that the negative reporting came directly from Apple/Goldman Sachs . In addition, there are unauthorized transactions on my account that were not made by me. Some of these charges appear under another persons name, and I provided evidence and official reports showing that the transactions do not belong to me. Despite this, the company insists that I made these charges and refuses to investigate them thoroughly. Several representatives admitted there were errors on my account, but other representatives denied it and provided contradictory explanations. I have been given inconsistent information every time I contact support. This makes me believe the company is avoiding responsibility for their mistakes. I requested copies of my statements, investigation reports, dispute documentation, and account closure details, but I have not received the proper information. This situation has damaged my credit, caused confusion, and left me without a clear explanation for the account closure. I am requesting a full investigation into the unauthorized transactions, a correction of inaccurate credit reporting, and a proper review of the account closure decision.
Frequently Asked Questions
What is Complaint #17873679 about?
Complaint #17873679 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-19T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.