Credit card -- Problem with a purchase shown on your statement -- Complaint #17870979
Complaint Overview
Complaint ID: 17870979
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33558
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/year>, I filed a formal and immediate appeal regarding the bank 's denial of fraud Claim on an unauthorized transactions that occurred on XX/XX/year>. I unequivocally maintain that the transaction in question was unauthorized and initiated without my knowledge or consent. The Banks immediate response was closing the account and issuing a temporary number. That confirms that the bank XXXX department recognized the account was compromised on that exact date. The transaction that was posted as part of this fraud incident was XXXX ( XXXX XXXX XXXX XXXX ) for {$1300.00} was denied by the bank. The denial of the {$1300.00} XXXX payment based on a lack of documentation is inconsistent with the bank 's acknowledgement of the larger fraud event and is based on a flawed premise. I have no existing, pending, or historical reason to make {$1300.00} payment for an Austrialian visa application status. It was not authorized by me. The bank 's immediate account closure and the reversal of the other XXXX high value charges are, in themselves, sufficient evidence that the account was compromised and subject to fraud on XX/XX/year>. Denying XXXX part of a confirmed fraud event while reversing the others is unjustified. I requested the bank to re open and thoroughly re-investigate this matter considering the entirety of the confirmed fraud event and ask to reverse the initial decision and credit the fraudulent amount of {$1300.00} back to my account.
Frequently Asked Questions
What is Complaint #17870979 about?
Complaint #17870979 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.