Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17851928
Complaint Overview
Complaint ID: 17851928
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 30458
Date Received: 2025-12-08T12:00:00-05:00
Date Sent to Company: 2025-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, XXXX XXXX ( the furnisher ) sent a written communication confirming that my account ( ending in XXXX ) was " Paid in Full. '' This acknowledgment directly contradicts any negative classification.Despite this, XXXX XXXX has continued to furnish an inaccurate " account abuse '' designation to ChexSystems.On XX/XX/year>, I sent a formal written dispute via certified mail to XXXX XXXX. This letter cited the Fair Credit Reporting Act ( FCRA ), specifically $ \S 623 , and demanded : Full disclosure of the exact language, codes, and evidentiary basis for the " account abuse '' designation.Immediate correction or deletion of the designation if it could not be fully verified as accurate and complete.As of today, XX/XX/year>, I have not received the required verification or an acknowledgment that the inaccuracy will be corrected. Furthermore, XXXX issued XXXX communications today, including Consumer Disclosure Reports, which still reflect the contradictory and unverifiable " account abuse '' status.XXXX XXXX XXXX failure to conduct a reasonable investigation, verify, and/or correct this inaccurate information within a reasonable timeframe is a violation of its duties as a furnisher under the FCRA.I demand the immediate deletion of the " account abuse '' designation reported by XXXX XXXX from my XXXX file .
Frequently Asked Questions
What is Complaint #17851928 about?
Complaint #17851928 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-12-08T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.