Checking or savings account -- Closing an account -- Complaint #17851538
Complaint Overview
Complaint ID: 17851538
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 91362
Date Received: 2025-12-08T12:00:00-05:00
Date Sent to Company: 2025-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase bank closed out my account in XX/XX/year> I had received some of the money that was in my account, but I still have XXXX left that I have not received. They told me they need to verify the check. I helped them get the check verified with the person who sent me the check and they still wont release my funds every time I call they tell me theres been an investigation why I dont know. Then another time I called they said there was a dispute made on my account which there was no disputes at all when my account was closed so something does not sound right I just want my money back. I have a kid I have to take care of and I have bills. My next step will be going to all of the major new stations.
Frequently Asked Questions
What is Complaint #17851538 about?
Complaint #17851538 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.