Prepaid card -- Trouble using the card -- Complaint #17838142
Complaint Overview
Complaint ID: 17838142
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Connecticut
ZIP Code: 061XX
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had XXXX prepaid Visa debit cards that I was given as part of a sales promotion, and when I went to activate them, Visa told me they had expired XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$75.00} ) XXXX. XXXX ( {$100.00} ) XXXX. XXXX ( {$100.00} ) XXXX. XXXX ( {$100.00} ) XXXX. XXXX ( {$100.00} ) XXXX. XXXX ( {$100.00} ) Total of {$1100.00} They said they would investigate Case XXXX and then told me that since the cards had expired, they would not reissue them and the balances would be lost.
Frequently Asked Questions
What is Complaint #17838142 about?
Complaint #17838142 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.