Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #17826715
Complaint Overview
Complaint ID: 17826715
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Colorado
ZIP Code: 802XX
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I initiated a wire for {$10000.00} at XX/XX/XXXX on XXXX at XXXXXX/XX/XXXXXXXX ). The wire was sent by XXXXXX/XX/XXXXto Chase Bank account # XXXX on XXXX at XXXX. The beneficiary was named as XXXX XXXX XXXX. The wire was immediately rejected on Chase Bank 's end due to the receiving account not allowing wire transactions. The account was a Secure Banking Checking account which is a Chase product that does not accept wire transfers. Chase Bank employees at the XXXX XXXXXX/XX/XXXX branch have verified that the money was immediately rejected and sent back to XXXXXX/XX/XXXXat XXXX on XXXX. The money never posted to the Chase account on the receiving end. We also discovered that the account was in the name of XXXX XXXX XXXX. This is second reason why the money did not post to the receiving account. The beneficiary info did not match. I have tried to call Chase 's wire department but they refuse to give me any further info on the return of my {$10000.00}. I do not have the money returned to my account and it has been 20 days.
Frequently Asked Questions
What is Complaint #17826715 about?
Complaint #17826715 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.