Credit card -- Problem with a company's investigation into an existing problem -- Complaint #17813773
Complaint Overview
Complaint ID: 17813773
Company: United Services Automobile Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: XXXXX
Date Received: 2025-12-07T12:00:00-05:00
Date Sent to Company: 2025-12-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, USAA received my initial FCRA dispute identifying multiple inaccurate, inconsistent, and unverified data fields they were reporting, yet they provided no response, no documentation, and made no corrections. Because USAA continued furnishing the same inaccurate information without conducting any meaningful investigation, I sent a second dispute on XX/XX/year>, again requesting original account-level records, the method of verification, and correction or deletion of any unverifiable data. Despite receiving both disputes, USAA still failed to investigate, verify, or correct the inaccurate tradeline, and continued reporting the same false information to all three credit bureaus in violation of their obligations under 15 U.S.C. 1681s-2 ( b ).
Frequently Asked Questions
What is Complaint #17813773 about?
Complaint #17813773 was filed against United Services Automobile Association regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-12-07T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.