Credit card -- Other features, terms, or problems -- Complaint #17803437
Complaint Overview
Complaint ID: 17803437
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Missouri
ZIP Code: 641XX
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Transactions with XXXX XXXX for a service scheduled XX/XX/XXXX. Order Number : XXXX Transaction Dates : XX/XX/XXXX {$170.00} XX/XX/XXXX {$170.00} XX/XX/XXXX {$170.00} XX/XX/XXXX {$170.00} XXXX, XXXX XXXX claims " problems with transaction system which will be fixed soon '' XX/XX/XXXX XXXX changes their event/product and offers refunds. XX/XX/XXXX formally submitted a refund request with XXXX. XX/XX/XXXX a member of XXXX confirmed refund by XX/XX/XXXX. XX/XX/XXXX a submitted a dispute for each charge with Citi. XX/XX/XXXX, included all above information in emails ( and more ) to Citi. XX/XX/XXXX Citi dispute was closed. It told me to contact merchant. XXXX, XXXX XXXX refuses a refund and sends a document for me to give to Citi encouraging Citi to approve the dispute. XX/XX/XXXX- attempted to input another dispute but the Citi interface does not allow me to re-issue dispute. XXXX XXXX, XXXX called Citi and had them re-open dispute. XXXX XXXX, XXXX Received communication from Citi that the dispute was closed with the response : we arent able to investigate due to age
Frequently Asked Questions
What is Complaint #17803437 about?
Complaint #17803437 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.