Credit card -- Closing your account -- Complaint #17797852
Complaint Overview
Complaint ID: 17797852
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 95361
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to file a complaint regarding the closure of my Citi XXXX credit card account and the lack of transparency and fairness in the handling of my verification documents. After opening my Citi XXXX card, I received an email from Citi stating that my card had been blocked pending submission of IRS Form 4506. I completed the form promptly and mailed it prior to the stated deadline. According to USPS tracking information ( XXXX XXXX : XXXX ), the form was delivered to Citi on XX/XX/XXXX. On XX/XX/year>, I contacted Citi to confirm that my form had been processed. Instead, I was informedwith no prior noticethat my account had been closed. When I requested an explanation, I was given no information whatsoever. This lack of communication and failure to acknowledge the documentation I submitted is unacceptable and does not reflect fair or equal treatment of customers. I complied fully and on time with Citis request, yet my account was closed without justification and without Citi reviewing, processing, or even acknowledging the documents I provided. This situation is unfair, damaging to my trust in Citi, and potentially harmful to my credit standing. I respectfully request the following actions : Immediate review and processing of the IRS Form 4506 delivered on XX/XX/XXXX, as confirmed by USPS. Reopening and reinstatement of my Citi XXXX card account, consistent with the instructions originally provided by Citi and the treatment other customers receive under similar circumstances.
Frequently Asked Questions
What is Complaint #17797852 about?
Complaint #17797852 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.