Credit card -- Problem with a purchase shown on your statement -- Complaint #17775780
Complaint Overview
Complaint ID: 17775780
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 926XX
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding an unauthorized {$3900.00} credit card charge by XXXX for a vacation rental booking that I did not authorize or use. I reported the transaction to Chase immediately upon discovering it. My card was replaced due to suspected fraud. I also contacted XXXX XXXX XXXX, who confirmed that no one checked in or received any service under this reservation, and therefore no benefit was received. My XXXX account was later observed displaying another individual 's name ( XXXX XXXX ) and abnormal login behavior. Additionally, my browser showed a network security warning indicating compromised access. On the same day the booking was made, I notified XXXX and formally requested that they delete and secure my account due to unauthorized access. They did not respond or take any corrective action, despite having sufficient time to do so prior to the intended reservation dates. I supplied Chase with supporting documentation including evidence of account compromise, confirmation that the reservation was not used, screenshots of the unauthorized access and network security warning, and proof that no value was delivered. Despite this, Chase denied my fraud claim and is holding me financially responsible. Under the Fair Credit Billing Act, I should not be liable for a transaction that I did not authorize and from which I received no benefit. I am requesting that the CFPB require Chase to reverse this charge and cease any collection attempts.
Frequently Asked Questions
What is Complaint #17775780 about?
Complaint #17775780 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.