Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #17285533
Complaint Overview
Complaint ID: 17285533
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Virginia
ZIP Code: 23224
Date Received: 2025-11-16T12:00:00-05:00
Date Sent to Company: 2025-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX For All Credit Bureaus & Secondary Reporting Agencies Date : XX/XX/XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX SSN : XXXX DOB : XX/XX/XXXX Subject : REQUEST FOR IMMEDIATE SECURITY FREEZE ON ALL CONSUMER FILES To Whom It May Concern : I am submitting this formal request for a full security freeze ( also known as a credit freeze or file freeze ) to protect my consumer information from unauthorized use, fraud, or identity theft. Under the Fair Credit Reporting Act ( FCRA ) and all applicable state laws, you are required to place a security freeze on my consumer file upon request. Please ensure that : No third party may access my consumer file No new accounts may be opened in my name No soft or hard inquiries may be performed No credit extensions may be viewed without my express written authorization Please provide written confirmation of the freeze and my PIN/password needed to temporarily lift or remove the freeze. Below is my identifying information for verification : Full Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX SSN : XXXX XXXX : XX/XX/XXXX REQUEST SUMMARY I am requesting : Immediate application of security freeze Written confirmation of the freeze PIN/password for lifting the freeze Removal of access by unauthorized parties If additional identity documents are required ( ID, utility bill, etc. ), please notify me. CERTIFICATION I certify that this request is made by me, the owner of the consumer identity listed above. Please process this freeze promptly in compliance with federal law. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #17285533 about?
Complaint #17285533 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-11-16T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.